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Wed Apr 14

  • Product Thinking,
  • Research

The Product Thinking Playbook in Action (Remotely): Research Planning

Our Product Thinking Playbook is our best-in-class project-planning tool for building better products. In this piece our Lead Design Researcher Katie Hill walks through a recent project she worked on and how she pivoted our Research Planning tactic card to work effectively in a remote setting.

The Product Thinking Playbook in Action (Remotely): Research Planning

Wed Oct 7

  • Culture,
  • Remote-first,
  • Research

A Quick Guide to Building Rapport Remotely

Where in-person interactions have a millennia of human history behind them, the rules for fully remote communities are still in their infancy. So a team of our talented Product Thinkers, headed up by Katie Hill and Kama Kaczmarczyk, have put together a guide for those looking to build rapport with clients, teammates, and interviewees.

A Quick Guide to Building Rapport Remotely

Tue Sep 1

  • Design,
  • Product Thinking,
  • Research,
  • Software Development

Case Study: Connected’s In-House App(etite) For Improving Grocery Shopping

Grocery shopping has undergone an identity shift in the past six months, as the world awakened to the hard work of its employees, the fragility of supply chains, and the importance of the Shopper experience. With this in mind, Connected put together a best-in-class product team composed of a Product Manager, Amy Weinrieb; a Product Designer, Hala Khoursheed; and a Software Engineer, Eren Livingstone; to create a series of product concepts designed to add joy to the experience of grocery shopping.

Case Study: Connected’s In-House App(etite) For Improving Grocery Shopping

Tue Aug 25

  • Product Thinking,
  • Research,
  • Software Development

Supporting Better Indoor Wayfinding Through Conversational AI

Senior Product Designer, Tim Bettridge, takes us through a project by Connected Labs — our dedicated R&D function — that explores how we can make grocery shopping faster and easier and safer in the COVID-19 era.

Supporting Better Indoor Wayfinding Through Conversational AI

Tue Jun 30

  • Design,
  • Research,
  • Software Development

The Ethics of Product and Software Experimentation

What do clinical researchers and PMs have in common? They both experiment on people. So, what does that mean for the ethics of product management?

The Ethics of Product and Software Experimentation

Thu Jun 11

  • Research

Expert Advice for Interviewing Experts

“We’re interested in your personal experiences and subjective opinions. You’re the expert on your experiences.” It’s a sentence every researcher has used, and one that has extra importance when interviewing industry experts. Katie Hill, Design Researcher, dives into the tactics she employed on a recent project to make her expert interviews as impactful as possible.

Expert Advice for Interviewing Experts

Tue Apr 28

  • Research

Diverse Participant Recruitment: Financial Services Case Study

Money is universal. However, how people manage, understand, and use it varies from person to person, and from community to community. For a recent Financial Services project, Connected’s research team engaged with our trusted partner GRIT to ensure that we could guarantee a truly representative cross-section of Canadians for our user research and an end goal of a more impactful product.

Diverse Participant Recruitment: Financial Services Case Study

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